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Every Archery Addicts product is made to order. Please review the product description, size chart, and your selected options carefully before completing your purchase.
Returns and exchanges
Because our products are made to order, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or choosing a different style, except where required by law, including applicable European Union withdrawal rights described below.
If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us so we can make it right.
Damaged, defective, or incorrect items
Please inspect your order upon delivery. Email Hello@archeryaddictsllc.com as soon as possible and within 30 days of delivery to report an issue. Include:
Your order number or proof of purchase.
A description of the issue.
Clear photos showing the item and the problem.
Photos of the packaging if it arrived damaged.
We will review your request and arrange a replacement at no additional cost or a refund for a confirmed issue. We may request additional information or photos to help resolve your claim.
The 30-day reporting period does not limit any rights you have under applicable consumer protection laws.
Exceptions / non-returnable items
Except where required by law, we do not accept change-of-mind returns or exchanges for made-to-order products, custom orders, or personalized items.
This does not affect your right to a resolution if your item arrives damaged, defective, incorrectly printed, or different from what you ordered.
If you have questions about a specific item before purchasing, please contact Hello@archeryaddictsllc.com.
Do I need to send my item back?
Returns are not normally required for confirmed damaged, defective, misprinted, or incorrect items. Please keep the item until your claim has been resolved.
Contact us before sending an item back so we can provide the appropriate instructions. Do not send returns to the manufacturer or the address on your package unless we specifically instruct you to do so. This does not limit any statutory withdrawal rights.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to withdraw from an eligible purchase within 14 days of receiving it, without giving a reason.
This right does not apply to goods made to your specifications or clearly personalized. An item is not automatically exempt simply because it is printed or produced after you place your order.
To exercise your withdrawal right, email Hello@archeryaddictsllc.com with a clear statement of your decision to withdraw and enough information to identify your order. Send your notice within 14 days of receiving the item. No prior approval is required to exercise this right.
We will provide the appropriate return address and instructions. Unless we agree that a return is unnecessary, you must send the items back within 14 days of notifying us. You are responsible for the direct cost of return shipping for a change-of-mind withdrawal.
You may inspect items as you would in a store. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.
If you withdraw from your entire order, we will refund the purchase price and the cost of our least expensive standard outbound delivery option. Additional charges for premium delivery are not refundable.
Refunds for an applicable EU withdrawal will be issued to your original payment method within 14 days of your withdrawal notice. We may withhold the refund until we receive the returned items or evidence that you have sent them back, whichever occurs first.
These provisions do not limit your rights concerning damaged, defective, or incorrect items.
Refunds
For damaged, defective, misprinted, or incorrect items, we will notify you by email when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact Hello@archeryaddictsllc.com.
Refunds under the EU cooling-off period follow the timing described in that section.
Your consumer rights
Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws, including mandatory cancellation, return, refund, or faulty-goods rights. Where those rights differ from this policy, the applicable legal requirements take precedence.
Contact us
For questions about your order or this policy, email Hello@archeryaddictsllc.com.
